Scrub Depot Canada was facing a familiar problem: too many returns, too many sizing questions, and customers who weren't confident enough to buy. Here's what they did about it.
Scrub Depot Canada is one of Canada's leading online scrub and uniform retailers. They carry hundreds of products across dozens of brands — Koi, Cherokee, MOBB, Healing Hands, and more — and they ship to healthcare workers across the country.
Like most apparel retailers, they had a sizing problem.
Running an online uniform store in Canada comes with sizing challenges that most retailers don't face.
Returns from wrong sizes. Customers ordering the wrong size — often because they guessed, or because they didn't realize a Petite pant would be too short for their height — were driving up return rates and eating into margins.
Bilingual sizing confusion. Canadian scrub brands label their sizes bilingually: P/S, M, G/L, TG/XL. Customers who knew they "wore a Large" didn't always know that G/L was their size. Customers who saw TG/XL sometimes assumed it was different from 2XL. The confusion led to wrong orders.
Customer service volume. "What size should I order?" is one of the most common customer service questions for any apparel retailer. Every sizing question that lands in a support inbox is a customer who wasn't confident enough to buy — and a cost the business has to absorb.
Different brands, different sizing. A Medium in Koi is not a Medium in Cherokee. Customers who bought multiple brands were constantly recalibrating their size expectations.
The team at Scrub Depot knew that if they could solve sizing confidence, they could reduce returns, reduce support volume, and convert more browsers into buyers.
The key requirement was something that could handle the specific complexity of Canadian scrub sizing — bilingual labels, length variants (Petite, Regular, Tall), and the differences between brands.
Most sizing tools on the market work by having retailers upload their size data into a standardized system. That meant reformatting size charts, entering measurements manually per product, and ongoing maintenance as new products were added.
Size Agent took a different approach: it reads the size chart images that are already on the product pages.
No data entry. No reformatting. No manual setup per product. The AI reads the chart the same way a knowledgeable sales associate would — and it handles bilingual labels natively.
The setup was simple: a single JavaScript snippet added to the store's theme, and the widget was live on every product page.
Every product page on Scrub Depot Canada now has a "Find My Size" button. Customers click it, answer three questions — height, weight, and fit preference — and get a size recommendation specific to that product.
The agent handles:
Every interaction is logged to an analytics dashboard that shows which products are used most, which sizes are recommended most, and any errors (like products missing a size chart image).
Scrub Depot Canada's experience points to something that applies across apparel retail: sizing confidence is a conversion driver.
When customers are confident about their size, they buy. When they're uncertain, they hesitate — and hesitation often means abandonment.
The retailers who will win in online apparel are the ones who remove that hesitation most effectively. Not with longer size charts, but with tools that meet customers where they are and give them a direct answer.
Size Agent is now live across Scrub Depot Canada's full product catalogue. If you want to see it in action before considering it for your own store, try it on any product page.
Try Size Agent free for 30 days. No credit card required.
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